Quality
Quality has a lot of definitions. But some famous definitions are1.It is not the “goodness” or “elegance” but “conformance to requirements".
(Crosby)
2.Fitness for use.
(Juran)
Thursday, March 19, 2009
What is quality?
1.It is not the “goodness” or “elegance” but “conformance to requirements".
(Crosby)
2.Fitness for use.
(Juran)
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An we say Quality is some characteristic?
ReplyDeleteYou can say the one...but quality is customer satisfaction.
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