Showing posts with label External failure. Show all posts
Showing posts with label External failure. Show all posts

Wednesday, March 25, 2009

What are prevention, appraisal and failure costs?

We can describe these costs as follows

Prevention cost:
•Quality planning
•Formal technical reviews
•Testing equipment
•Training
Appraisal cost:
•In-process and inter-process inspection
•Equipment calibration and maintenance
•Testing
Failure cost:
Internal failure cost: rework, repair, and failure mode analysis
External failure cost: complaint resolution, product return and replacement, help line support, warranty work