What are the business goals of metrics and measurements?

We may say that these are its main goals.

• Continuously enhance the quality of our products & services
• Increase customer satisfaction leading to repeat business
• Attract, develop & retain competent & motivated resource base by ensuring highest level of employee satisfaction
• Be ready to meet market expectations by being proactive and having in-depth understanding of market requirements
• To be the world leader in providing - - - - software solutions
• Become a preferred vendor of - - - - software solutions by strengthening customer base in existing markets and aggressively exploring new markets
• To become a profitable organization

What are the main steps of metric and measurement?

Here are the main steps.

• Derive the software measures and metrics that are appropriate for the representation of software.
• Data required to derive the formulated metrics are collected.
• Once computed, appropriate metrics are analyzed on pre-established guidelines and past data.
• The results of the analysis are interpreted to gain insight into the quality of the software, and the results of the interpretation lead to modification of work products arising out of analysis, design, code, or test.

What are the fault (severity) severities?

There are three types

Fatal F: This type of fault may cause system crash, db crash etc
Major M: Field level violation, integration failure, some important functionality missing, or what make software functioning not proper etc
Minor M: These are usually cosmetic problems, short keys,fonts, tab sequences etc

What are the basic needs of a test environment?

These are the basic entities for test environment

• Hardware
• software
• Interfaces
• data

What are environmental needs in a test plan?

Environmental needs

Environmental needs include hardware, software, data, interfaces and other requirements that pertain to the testing effort.

What is suspension criteria and resumption requirements in test plan?

suspension criteria and resumption requirements

The purpose of this section of the test plan is to identify any conditions that warrant a temporary suspension of testing and the criteria for resumption.

What are the 'features not to be tested' in test plan?

features Not to be Tested

This section of the test plan is used to record any features that will not be tested and why.

What are test items in test plan?

Test Items

This section of the test plan describes what is to be tested within the scope of this test plan.

what is software quality?

There are two definitions by IEEE and ISO.

According to IEEE

• The degree to which a system, component, or process meets specified requirements

• The degree to which a system, component, or process meets customer or user needs or expectations

ISO says:

• The totality of features and characteristics of a product or service that bear on its ability to satisfy specified or implied needs.